Privacy Policy

This policy explains how Velkrova ("we", "us") collects, uses, and protects your personal data when you visit or shop with us, in line with UK GDPR and the Data Protection Act.

What we collect

• Contact details (name, email, address, phone) when you place an order or sign up for our newsletter
• Order and payment information (processed securely by our payment provider — we do not store full card details)
• Browsing data (via cookies) to improve site performance and personalize your experience

How we use it

• To process and fulfil your orders
• To communicate with you about your order or, with consent, marketing
• To improve our website and product range
• To comply with legal obligations

Sharing your data

We share data only with trusted third parties needed to run our business: payment processors, shipping carriers, and email/marketing platforms. We do not sell your personal data.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or export your data, and to withdraw marketing consent at any time. Contact us via our Contact page to exercise these rights.

Cookies

We use cookies for essential site functionality and, with consent, analytics and marketing. You can manage cookie preferences in your browser settings.

Data retention

We retain personal data only as long as necessary for the purposes above or as required by law.